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API and Analytics Service are down

Jun 02 at 03:49pm CEST
Affected services
Analytics Service

Jun 02 at 08:10pm CEST

We are relieved and pleased to announce that all services, including Analytics Services and our test environments, are now back online and fully operational. The recent outage was caused by an unsuccessful cluster upgrade, which is a standard procedure we've been conducting regularly every 2-3 months for the past five years without issue.

We deeply regret any inconvenience this unexpected situation may have caused. In light of this event, we've taken steps to strengthen our approach to prevent any similar incidents from occurring in the future. This includes refining our disaster recovery plans to ensure faster response and recovery times.

To add another layer of precaution, we've made the decision to suspend our automatic upgrading procedure for our clusters. Moving forward, we plan to establish a staging cluster to thoroughly test all platform upgrades prior to implementing them in the production environment.

Our priority is always to provide reliable, uninterrupted services to our valued users. We appreciate your patience during this time and are committed to learning from this experience to better serve you in the future. Thank you for your continued support.

Jun 02 at 08:00pm CEST

We are pleased to report that progress has been made in resolving the service interruption. Our API and WhiteLabel API are now back up and fully functional. Our teams are continuing to work hard on restoring the Analytics Services, which are currently still offline. We understand the importance of these services to your work and are making every effort to get them back online as quickly as possible. We'll continue to keep you informed of our progress. Thank you again for your patience and understanding during this time.

Jun 02 at 03:55pm CEST

We're currently experiencing an outage due to an ongoing platform upgrade. Our team is working diligently to resolve this issue. We apologize for any inconvenience and appreciate your patience. Updates to follow.

Jun 02 at 03:50pm CEST

Analytics Service went down.

Jun 02 at 03:49pm CEST

API went down.