Previous incidents

November 2024
No incidents reported
October 2024
Oct 18, 2024
1 incident

Analytics Service is down

Downtime

Resolved Oct 18 at 12:08pm CEST

Analytics Service recovered.

1 previous update

Oct 17, 2024
1 incident

Email Delivery Service is down

Downtime

Resolved Oct 17 at 10:49pm CEST

Email Delivery Service recovered.

1 previous update

September 2024
Sep 30, 2024
1 incident

Email Delivery Service is down

Downtime

Resolved Oct 01 at 01:46am CEST

Email Delivery Service recovered.

1 previous update

Sep 13, 2024
1 incident

API and Analytics Service are down

Downtime

Resolved Sep 13 at 12:00pm CEST

The API has been stable for the past hour, and timeout issues appear to be resolved. We are continuing to closely monitor the system to ensure everything remains operational.

Thank you for your patience, and we will provide any further updates if necessary.

6 previous updates

Sep 12, 2024
1 incident

API and Analytics Service are down

Downtime

Resolved Sep 12 at 03:31pm CEST

API recovered.

10 previous updates

Sep 11, 2024
2 incidents

Analytics Service is down

Downtime

Resolved Sep 11 at 06:46pm CEST

Analytics Service recovered.

3 previous updates

API Performance Degradation

Degraded

Resolved Sep 11 at 11:06am CEST

The issue causing degraded performance with our API has been fully resolved, and all services are back to normal. The root cause was identified as a misconfiguration in the load balancer, which was forwarding requests to nodes that were not ready.

We are now working on a permanent configuration fix to ensure this does not happen again in the future.

Thank you for your patience and understanding during this time. Please feel free to reach out if you experience any further issues.

2 previous updates

Sep 10, 2024
1 incident

API and Analytics Service are down

Downtime

Resolved Sep 10 at 06:14pm CEST

API recovered.

7 previous updates

Sep 01, 2024
1 incident

API is down

Downtime

Resolved Sep 01 at 09:03am CEST

API recovered.

1 previous update