Previous incidents

We have identified the cause of the intermittent timeouts and degraded response times as an internal networking issue within our cloud service provider. We've successfully rerouted traffic, and all systems are now fully operational.

We're currently working with our provider and researching solutions to prevent similar occurrences in the future.

Thank you for your patience and understanding during this incident.

API recovered.

Analytics Service recovered.

📢 Note on SMS Delivery Service Outage

Our 3rd-party email provider experienced an outage on their EU SMTP servers, but this did not impact our customers, as we do not use their SMTP service.

However, since we forward their status updates to our status page, this automatically created an outage record. No action was required on our end.

All systems remain fully operational. ✅

The issue affecting response times due to database problems in the West Europe region has been fully resolved. Our cloud provider has stabilized their services, and our rerouting efforts have ensured normal operations for the past two hours.

Thank you for your patience and understanding! 🚀

API recovered.

Email Delivery Service recovered.

The DDoS attack is still in progress, but we have mitigated most of the sources. Additionally, we have scaled up our API endpoints to maintain service stability. The platform status should now be stable. We will continue to monitor and provide further updates if necessary. Thank you for your understanding.