Previous incidents

June 2023
Jun 11, 2023
1 incident

Scheduled Exports is down

Downtime

Resolved Jun 11 at 05:16am CEST

Scheduled Exports recovered.

1 previous update

Jun 06, 2023
2 incidents

Some services are down

Downtime

Resolved Jun 06 at 11:20pm CEST

🎉 Great news! Our system maintenance is now complete and everything is back up and running smoothly. We appreciate your patience during this process. Our enhancements should provide more reliable uptime and faster recovery times. Thank you for your continued support. #systemupgrade #backonline

1 previous update

Deployment system maintenance

Maintenance

Resolved Jun 06 at 11:24pm CEST

🎉 Great news! Our system maintenance is now complete and everything is back up and running smoothly. We appreciate your patience during this process. Our enhancements should provide more reliable uptime and faster recovery times. Thank you for your continued support. #systemupgrade #backonline

1 previous update

Jun 03, 2023
1 incident

API and Analytics Service are down

Downtime

Resolved Jun 03 at 05:17am CEST

API and Analytics Service recovered.

2 previous updates

Jun 02, 2023
1 incident

API and Analytics Service are down

Downtime

Resolved Jun 02 at 08:10pm CEST

We are relieved and pleased to announce that all services, including Analytics Services and our test environments, are now back online and fully operational. The recent outage was caused by an unsuccessful cluster upgrade, which is a standard procedure we've been conducting regularly every 2-3 months for the past five years without issue.

We deeply regret any inconvenience this unexpected situation may have caused. In light of this event, we've taken steps to strengthen our approach to pre...

4 previous updates

Jun 01, 2023
1 incident

Scheduled Exports is down

Downtime

Resolved Jun 01 at 09:55pm CEST

Scheduled Exports recovered.

1 previous update

May 2023
May 31, 2023
1 incident

Infrastructure Network Performance Issue

Degraded

Resolved May 31 at 12:00pm CEST

We are pleased to inform you that the recent network performance issue we were experiencing with one of our key infrastructure providers appears to have been resolved. Our monitoring indicates that latencies have now returned to normal in both the Europe and APAC regions.

However, we will continue to monitor the situation closely to ensure the stability of our services, particularly our applications and ContentCockpit responsiveness. Our technical team remains on high alert and will contin...

1 previous update

May 24, 2023
1 incident

Scheduled Exports is down

Downtime

Resolved May 24 at 01:17pm CEST

Scheduled Exports recovered.

3 previous updates

May 23, 2023
1 incident

Scheduled Exports is down

Downtime

Resolved May 23 at 05:24pm CEST

Scheduled Exports recovered.

1 previous update

May 18, 2023
1 incident

API, Analytics Service, Scheduled Exports, and 1 other service are down

Downtime

Resolved May 18 at 02:00am CEST

API recovered.

3 previous updates

April 2023
No incidents reported