Previous incidents

March 2025
Mar 28, 2025
1 incident

API is down

Downtime

Resolved Mar 28 at 01:49pm CET

API recovered.

1 previous update

Mar 26, 2025
1 incident

API and Analytics Service are down

Downtime

Resolved Mar 27 at 12:26am CET

Analytics Service recovered.

3 previous updates

Mar 17, 2025
1 incident

API and Email Delivery Service are down

Downtime

Resolved Mar 17 at 01:07pm CET

📢 Note on SMS Delivery Service Outage

Our 3rd-party email provider experienced an outage on their EU SMTP servers, but this did not impact our customers, as we do not use their SMTP service.

However, since we forward their status updates to our status page, this automatically created an outage record. No action was required on our end.

All systems remain fully operational. ✅

6 previous updates

February 2025
Feb 27, 2025
2 incidents

Degraded Performance

Degraded

Resolved Feb 27 at 10:00pm CET

The issue affecting response times due to database problems in the West Europe region has been fully resolved. Our cloud provider has stabilized their services, and our rerouting efforts have ensured normal operations for the past two hours.

Thank you for your patience and understanding! 🚀

1 previous update

API is down

Downtime

Resolved Feb 27 at 11:41am CET

API recovered.

1 previous update

Feb 10, 2025
2 incidents

API and Email Delivery Service are down

Downtime

Resolved Feb 10 at 08:24pm CET

Email Delivery Service recovered.

3 previous updates

Platform Stability Incident - DDoS Attack Detection

Degraded

Resolved Feb 10 at 02:45pm CET

The DDoS attack is still in progress, but we have mitigated most of the sources. Additionally, we have scaled up our API endpoints to maintain service stability. The platform status should now be stable. We will continue to monitor and provide further updates if necessary. Thank you for your understanding.

1 previous update

January 2025
Jan 23, 2025
1 incident

Some services are down

Downtime

Resolved Jan 23 at 06:53pm CET

The issue has been resolved, and all services are restored. We've implemented a fix to prevent this from happening again. We apologize for the inconvenience.

2 previous updates