Previous incidents

May 2025
May 21, 2025
1 incident

API is down

Downtime

Resolved May 21 at 03:50pm CEST

API recovered.

1 previous update
May 19, 2025
1 incident

API and Email Delivery Service are down

Downtime

Resolved May 19 at 11:55pm CEST

Email Delivery Service recovered.

3 previous updates
May 16, 2025
1 incident

API is down

Downtime

Resolved May 16 at 02:11pm CEST

API recovered.

5 previous updates
May 15, 2025
1 incident

Some services are down

Downtime

Resolved May 15 at 01:41pm CEST

The deployment issue has been resolved, and all services are now operating normally. Thank you for your patience and support.

2 previous updates
May 14, 2025
1 incident

Email Delivery Service is down

Downtime

Resolved May 15 at 12:08am CEST

Email Delivery Service recovered.

1 previous update
May 09, 2025
1 incident

API is down

Downtime

Resolved May 09 at 11:12am CEST

API recovered.

3 previous updates
May 07, 2025
1 incident

API is down

Downtime

Resolved May 07 at 04:54pm CEST

API recovered.

3 previous updates
May 03, 2025
1 incident

API is down

Downtime

Resolved May 03 at 11:37am CEST

API recovered.

5 previous updates
April 2025
Apr 30, 2025
1 incident

Investigating Performance Issues

Degraded

Resolved Apr 30 at 11:30am CEST

We have identified the cause of the intermittent timeouts and degraded response times as an internal networking issue within our cloud service provider. We've successfully rerouted traffic, and all systems are now fully operational.

We're currently working with our provider and researching solutions to prevent similar occurrences in the future.

Thank you for your patience and understanding during this incident.

1 previous update
March 2025
Mar 28, 2025
1 incident

API is down

Downtime

Resolved Mar 28 at 01:49pm CET

API recovered.

1 previous update
Mar 26, 2025
1 incident

API and Analytics Service are down

Downtime

Resolved Mar 27 at 12:26am CET

Analytics Service recovered.

3 previous updates
Mar 17, 2025
1 incident

API and Email Delivery Service are down

Downtime

Resolved Mar 17 at 01:07pm CET

📢 Note on SMS Delivery Service Outage

Our 3rd-party email provider experienced an outage on their EU SMTP servers, but this did not impact our customers, as we do not use their SMTP service.

However, since we forward their status updates to our status page, this automatically created an outage record. No action was required on our end.

All systems remain fully operational. ✅

6 previous updates