Previous incidents

February 2025
Feb 27, 2025
2 incidents

Degraded Performance

Degraded

Resolved Feb 27 at 10:00pm CET

The issue affecting response times due to database problems in the West Europe region has been fully resolved. Our cloud provider has stabilized their services, and our rerouting efforts have ensured normal operations for the past two hours.

Thank you for your patience and understanding! 🚀

1 previous update

API is down

Downtime

Resolved Feb 27 at 11:41am CET

API recovered.

1 previous update

Feb 10, 2025
2 incidents

API and Email Delivery Service are down

Downtime

Resolved Feb 10 at 08:24pm CET

Email Delivery Service recovered.

3 previous updates

Platform Stability Incident - DDoS Attack Detection

Degraded

Resolved Feb 10 at 02:45pm CET

The DDoS attack is still in progress, but we have mitigated most of the sources. Additionally, we have scaled up our API endpoints to maintain service stability. The platform status should now be stable. We will continue to monitor and provide further updates if necessary. Thank you for your understanding.

1 previous update

January 2025
Jan 23, 2025
1 incident

Some services are down

Downtime

Resolved Jan 23 at 06:53pm CET

The issue has been resolved, and all services are restored. We've implemented a fix to prevent this from happening again. We apologize for the inconvenience.

2 previous updates

December 2024
Dec 18, 2024
1 incident

API is down

Downtime

Resolved Dec 18 at 10:56am CET

API recovered.

1 previous update

Dec 07, 2024
1 incident

API is down

Downtime

Resolved Dec 07 at 11:06am CET

API recovered.

1 previous update

Dec 05, 2024
1 incident

API is down

Downtime

Resolved Dec 05 at 06:40pm CET

API recovered.

1 previous update

Dec 04, 2024
1 incident

API and Analytics Service are down

Downtime

Resolved Dec 04 at 10:17pm CET

All services are now back up and running after we restarted key components. Our team is still investigating the root cause of the issue and will implement measures to mitigate similar incidents in the future.

We apologize for any inconvenience caused and thank you for your understanding. Further updates will be shared if necessary.

8 previous updates