Previous incidents
Email Delivery Service is down
Resolved Dec 29 at 01:29pm CET
Email Delivery Service recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 23 at 12:46am CET
Scheduled Exports recovered.
11 previous updates
Scheduled Exports is down
Resolved Dec 20 at 06:23pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 18 at 07:43pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 14 at 10:57am CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 08 at 06:35pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 06 at 05:38pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 01 at 12:08pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Nov 29 at 02:03pm CET
Scheduled Exports recovered.
1 previous update
API is down
Resolved Nov 21 at 06:38pm CET
API recovered.
1 previous update
API and Scheduled Exports are down
Resolved Nov 20 at 02:15pm CET
We are pleased to announce that the issues affecting our API services have been resolved and all services have been successfully restarted. The downtime was caused by a misconfiguration in a customer's Customer Data Platform (CDP) system, which resulted in an overwhelming number of requests to our database, akin to a DDoS attack.
We have worked diligently to address this and have implemented additional safeguards to prevent similar incidents in the future. We apologize for any inconvenienc...
5 previous updates
Scheduled Exports is down
Resolved Nov 15 at 09:45pm CET
Scheduled Exports recovered.
3 previous updates
API is down
Resolved Nov 14 at 05:44pm CET
API recovered.
1 previous update
API is down
Resolved Nov 10 at 04:59pm CET
API recovered.
1 previous update
API and Analytics Service are down
Resolved Nov 09 at 08:55pm CET
API recovered.
7 previous updates
Email Delivery Service is down
Resolved Nov 01 at 03:36am CET
Email Delivery Service recovered.
1 previous update
Content Cockpit is down
Resolved Oct 30 at 09:21pm CET
Content Cockpit recovered.
1 previous update
Email Delivery Service is down
Resolved Oct 28 at 09:46am CEST
Email Delivery Service recovered.
1 previous update
Scheduled Exports is down
Resolved Oct 25 at 10:17am CEST
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Oct 23 at 08:50pm CEST
Scheduled Exports recovered.
1 previous update
API Overload Investigation
Resolved Oct 20 at 01:41pm CEST
We are pleased to report that the situation has stabilized. Our investigation identified the cause as a substantial volume of improper requests from a customer's Point-of-Sale (POS) system, creating undue stress on our APIs and leading to service disruptions.
Immediate action has been taken to impose limitations on these requests, significantly reducing the overload and restoring system stability. We are currently in direct communication with the POS provider to address the source of these...
1 previous update
API is down
Resolved Oct 20 at 01:09pm CEST
API recovered.
3 previous updates
API is down
Resolved Oct 18 at 01:12am CEST
API recovered.
1 previous update
API is down
Resolved Oct 17 at 01:48am CEST
API recovered.
3 previous updates
API is down
Resolved Oct 15 at 01:45am CEST
API recovered.
1 previous update
Scheduled Exports is down
Resolved Oct 07 at 04:49pm CEST
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Oct 03 at 11:59am CEST
Scheduled Exports recovered.
3 previous updates