Previous incidents
Issue with User Registrations
Resolved Jan 14 at 06:00pm CET
We recently identified a critical issue in our registration process where approximately 70% of new registrations were encountering an error, leading to the creation of incorrectly configured accounts. This issue was a top priority for our team, and we're pleased to announce that it has been fully resolved.
Action Taken
Our technical team worked diligently to identify and rectify the root cause of this problem. We have implemented necessary fixes to ensure that the registration process...
Scheduled Exports is down
Resolved Jan 05 at 02:15pm CET
Scheduled Exports recovered.
1 previous update
Email Delivery Service is down
Resolved Jan 04 at 02:57am CET
Email Delivery Service recovered.
1 previous update
API and Email Delivery Service are down
Resolved Jan 03 at 02:47pm CET
API recovered.
3 previous updates
Email Delivery Service is down
Resolved Dec 29 at 01:29pm CET
Email Delivery Service recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 23 at 12:46am CET
Scheduled Exports recovered.
11 previous updates
Scheduled Exports is down
Resolved Dec 20 at 06:23pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 18 at 07:43pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 14 at 10:57am CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 08 at 06:35pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 06 at 05:38pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Dec 01 at 12:08pm CET
Scheduled Exports recovered.
1 previous update
Scheduled Exports is down
Resolved Nov 29 at 02:03pm CET
Scheduled Exports recovered.
1 previous update
API is down
Resolved Nov 21 at 06:38pm CET
API recovered.
1 previous update
API and Scheduled Exports are down
Resolved Nov 20 at 02:15pm CET
We are pleased to announce that the issues affecting our API services have been resolved and all services have been successfully restarted. The downtime was caused by a misconfiguration in a customer's Customer Data Platform (CDP) system, which resulted in an overwhelming number of requests to our database, akin to a DDoS attack.
We have worked diligently to address this and have implemented additional safeguards to prevent similar incidents in the future. We apologize for any inconvenienc...
5 previous updates
Scheduled Exports is down
Resolved Nov 15 at 09:45pm CET
Scheduled Exports recovered.
3 previous updates
API is down
Resolved Nov 14 at 05:44pm CET
API recovered.
1 previous update
API is down
Resolved Nov 10 at 04:59pm CET
API recovered.
1 previous update
API and Analytics Service are down
Resolved Nov 09 at 08:55pm CET
API recovered.
7 previous updates
Email Delivery Service is down
Resolved Nov 01 at 03:36am CET
Email Delivery Service recovered.
1 previous update