Previous incidents

December 2025
No incidents reported
November 2025
Nov 03, 2025
1 incident

API and Zonal POS are down

Downtime

Resolved Nov 03 at 05:08pm CET

The deployment is now stable again — all systems are operational. We sincerely apologize for the recent outages and the disruption they caused.

To prevent similar issues in the future, we’re implementing structural improvements to increase platform stability, including separating client and API services.

Thank you for your patience and understanding.

7 previous updates
October 2025
Oct 29, 2025
1 incident

Analytics Service, Email Delivery Service, and 1 other service are down

Downtime

Resolved Oct 29 at 11:12am CET

Email Delivery Service recovered.

5 previous updates
Oct 25, 2025
1 incident

API is down

Downtime

Resolved Oct 25 at 11:01am CEST

API recovered.

1 previous update
Oct 24, 2025
1 incident

Email Delivery Service and SMS Delivery Service are down

Downtime

Resolved Oct 24 at 05:45pm CEST

Email Delivery Service recovered.

5 previous updates
Oct 23, 2025
2 incidents

API and Zonal POS are down

Downtime

Resolved Oct 23 at 07:40pm CEST

API recovered.

15 previous updates

Service Outage Due to Configuration Issue

Degraded

Resolved Oct 23 at 05:15pm CEST

We are happy to confirm that the outage caused by a service misconfiguration has been fully resolved. Our engineering team has successfully implemented the fix, and full functionality has been restored across all previously affected parts of our service.

1 previous update
Oct 21, 2025
2 incidents

API is down

Downtime

Resolved Oct 21 at 06:41pm CEST

API recovered.

3 previous updates

We’re seeing intermittent timeouts in the API and are investigating the cause.

Degraded

Resolved Oct 21 at 09:35am CEST

The issue was resolved after restarting our event store database, which had started lagging. Systems are stable now, and we’re monitoring closely while investigating the underlying cause.

1 previous update